1. About these terms
These terms are an agreement between you and Chelkron Technologies Limited, a company registered in Nigeria (“Chelkron”, “we”, “us”). They apply to this website and to our services: Chelkron Workforce and Chelkron Mail, including the Chelkron Mailbox webmail app (together, the “services”).
By creating an account or using the services, you agree to these terms and to our Privacy Policy. If you use the services for a company or other organisation, you confirm that you are allowed to accept these terms for it, and “you” means that organisation.
2. Your account
- You must be at least 18 years old and give accurate information when you sign up.
- Keep your password safe. You are responsible for what happens under your account, including what people you invite (such as staff in your Workforce workspace) do.
- Tell us straight away through support.chelkron.com or at support@chelkron.com if you think someone has used your account without permission.
3. Free trial
New accounts get a 14-day free trial. You don’t need a card to start. When the trial ends, choose a plan to keep using the service; until you do, your account is paused. We don’t delete your data the moment a trial ends.
4. Plans, prices and payment
- Plans, prices and what each plan includes (for example staff, mailboxes or storage) are shown on each product’s website and billing page.
- Plans are paid monthly, in advance. Payments are processed by Paystack and charged in Nigerian naira; prices shown in other currencies are a guide. Each payment covers one month from the end of the time already paid for, or from the day you pay if nothing is running.
- We don’t refund part-months or unused time, except where the law requires it.
- We may change prices. We’ll tell you by email at least 30 days before a new price applies to you; it never changes a period you have already paid for.
- Domain names bought through Chelkron Mail are charged separately, aren’t refundable once registered, and must be renewed to keep them.
5. Offers and promotions
From time to time we run offers, such as a discount for our first customers or Chelkron Mail free for a year for Workforce customers. Each offer works as described where it is shown at the time. Offers have no cash value, can’t be transferred or combined unless we say so, and can end at any time without affecting what you have already received. We may withdraw an offer from an account that misuses it.
6. Your content and your staff’s data
Everything you put into the services stays yours: your staff records, customer records, reports, files, emails and so on. You allow us to store, process and display it only so we can provide the services to you.
Chelkron Workforce
When you add information about your staff (such as contact details, salaries, deductions, attendance and clock-in location, appraisals and reports), you decide what is collected and why, and we process it for you. You are responsible for having a lawful reason to process it, telling your staff about it, and using features like location checks fairly.
Chelkron Mail
We don’t read your email. Messages pass through automated systems that deliver them and filter spam. People at Chelkron look at a mailbox only when you ask us to for support, when it’s needed to protect the service or other customers, or when the law requires it.
7. AI features
Some features use artificial intelligence, for example summaries, insights and draft emails. They are optional. AI can be wrong, so check what it produces before you rely on it or send it. When you use these features, the content needed for the request is sent to our AI provider to produce the result, as explained in our Privacy Policy.
8. Acceptable use
You must not use the services to:
- send spam or unsolicited bulk email, or harvest email addresses;
- send phishing, scams, malware or anything meant to deceive or harm;
- store or share illegal content, or content that infringes someone else’s rights;
- harass, threaten or discriminate against anyone;
- try to get into accounts, systems or data that aren’t yours, or test our security without our written permission;
- overload or disrupt the services, or get around plan limits;
- resell the services without an agreement with us.
We may remove content, limit sending or suspend an account that breaks these rules, and we’ll tell you why unless the law or a security risk prevents it.
9. Domains
You may only connect domains you own or are allowed to use, whether as a custom address for Workforce or for email on Chelkron Mail. Domain registrations are also subject to the rules of the registrar and the domain registry, and the contact details you give for a registration must be accurate.
10. Service availability and changes
We work hard to keep the services running and secure, but we can’t promise they will never be interrupted. We sometimes need maintenance and will give notice when we can. We keep improving the services and may change or retire features; if we remove something important that you pay for, we’ll tell you in advance.
11. Cancelling and closing accounts
- You can stop at any time: don’t renew, or ask us to close your account. Your plan keeps working until the end of the time you have paid for.
- We may suspend or close an account for non-payment, a serious or repeated breach of these terms, a security risk, or if the law requires it.
- When an account is closed, we delete its data within 30 days, except what the law requires us to keep (such as payment records). Export anything you need before then; Workforce lets you download your records and payroll, and your email can be copied with any email app.
12. Payroll, figures and advice
Workforce helps you calculate pay, tax, pension and other deductions, but the figures depend on the settings and data you enter. You are responsible for checking them and for meeting your obligations to your staff and to the authorities. Nothing in the services is legal, tax or financial advice.
13. Limits on our liability
The services are provided as they are and as available. As far as the law allows:
- we aren’t liable for indirect or consequential losses, such as lost profits, lost business or lost data that could have been avoided with reasonable backups;
- our total liability for any claim is limited to what you paid us for the service concerned in the 12 months before the claim.
Nothing in these terms limits liability that can’t be limited by law.
14. Changes to these terms
We may update these terms. If a change matters, we’ll tell you by email or in the services before it takes effect. If you keep using the services after that, the new terms apply; if you don’t agree, you can stop using them.
15. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria. If there is a dispute, please contact us first so we can try to resolve it; if we can’t, it will be decided by the courts of Nigeria.
16. Contact
Questions about these terms: visit support.chelkron.com or email support@chelkron.com.